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General
Do I need to be 25 years old to rent?
No. Drivers 23 years and older are welcome to rent with TADA. Renters under 25 require approval before their reservation can be confirmed.
What documents do I need?
A valid driver's license and a major debit or credit card. Additional verification may be required.
Can I use my own insurance?
Yes. If your policy qualifies, you may use your personal insurance. Contact us before booking.
Is a security deposit required?
Most rentals require a refundable security deposit, depending on the vehicle and rental details.
Booking
How do I book a vehicle?
Simply choose your vehicle, select your dates, complete verification, and you're ready to go.
Can I modify my reservation?
Yes. Contact us or manage your booking online, subject to availability.
Can I cancel my reservation?
Yes. Cancellation policies vary depending on the reservation.
Pickup & Return
How does contactless pickup work?
After completing verification, we'll send pickup instructions and your lockbox code before your reservation.
Where do I pick up the vehicle?
Our primary pickup location is currently in Duluth, Georgia. We're actively expanding to additional pickup locations throughout the Atlanta area, so stay tuned for more convenient options coming soon.
Can I return the car after business hours?
Yes. After-hours returns are available for most reservations.
Rental Policies
How many miles are included?
Every rental includes 150 miles per day.
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What happens if I exceed the mileage limit?
Additional miles are charged according to your rental agreement.
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Can someone else drive the vehicle?
Additional drivers must be approved before driving the vehicle.
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Can I extend my rental?
Yes. Extensions are subject to vehicle availability.
Long-Term Rentals
Do you offer monthly rentals?
Yes. We offer discounted weekly and monthly rental plans.
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Is there a long-term contract?
No. Our long-term rentals remain flexible.
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Can businesses rent vehicles long-term?
Absolutely. We provide flexible solutions for businesses and corporate travelers.
Insurance
What happens if I have an accident?
Contact us immediately. We'll guide you through the claims process.
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Is insurance included?
Insurance options vary depending on your reservation and whether you're using your own policy.
Payments
What payment methods do you accept?
Major credit cards, debit cards, and other approved payment methods.
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When is my deposit refunded?
Your security deposit is typically refunded within 2–3 business days after your vehicle is returned and passes the post-rental inspection. Processing times may vary depending on your bank or card issuer.
Other
Are pets allowed?
Yes, pets are welcome. However, we maintain a strict cleanliness policy. If excessive pet hair, pet odors, or pet waste (including urine) is found after your rental, a minimum cleaning fee of $300 may apply.
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Is smoking allowed?
No. Smoking is prohibited in all vehicles. You will be charged $250 for the smoking violation
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Can I travel outside Georgia?
Yes, but please let us know if you're planning a long-distance trip.
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Do you offer airport delivery?
Currently we primarily serve our Duluth location. Airport delivery may be available for select reservations.